Learner Guide-SITHFAB035 Provide silver service DEF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency ICPPTD304 Apply problem solving techniques to 3D printing maintenance and operation BSBIPR401 Use and respect copyright ICPPTD301 Manipulate 3D files in preparation for 3D printing ICPPTD302 Set up and produce 3D prints ICPPTD303 Set up and produce 3D scans * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and service batteries AURETR012 Test and repair basic electrical circuits AURETB001 Diagnose and repair electric braking systems AURTTB001 Inspect and service braking systems AURTTD004 Inspect and service suspension systems AURTTJ012 Remove

Units of competency CHCSOH024 Support sustainable tenancies CHCSOH013 Work with people experiencing or at risk of homelessness CHCMHS001 Work with people with mental health issues CHCSOH021 Work with clients within the social housing system CHCSOH014 Manage and maintain tenancy agreements and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Learner Guide-SITHFAB035 Provide silver service DEF aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce