SCORM Compliant Package-SISXIND001 Work effectively in sport, fitness and recreation environments Ready for Sale aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCDES501 Design sustainable landscapes AHCDES502 Prepare a landscape design AHCDES503 Assess landscape sites AHCDES504 Design for construction of landscape features Elective units AHCARB508 Identify

Elective units BSBADM405 Organise meetings Group A BSBFIA401 Prepare financial reports Group A BSBITU402 Develop and use complex spreadsheets Group A BSBWRT401 Write complex documents Group A BSBITU404 Produce complex desktop published documents Group A BSBCMM401 Make a presentation Group B BSBFIA412 Report on financial activity Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBRES411 Analyse and present research information Group C BSBCUS402 Address customer needs Group C If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units CUADIG201 Maintain interactive content CUADIG301 Prepare video assets CUADIG312 Author interactive sequences (c) CUADIG303 Produce and prepare photo images CUADIG304 Create visual design components CUAPOS201 Perform basic vision and sound editing If you require RPL Kits with comprehensive benchmarking

Units of competency MEM18011 Shut down and isolate machines/equipment MEM16006 Organise and communicate information FWPCOT2209 Produce finger jointed timber FWPCOT3294 Swage and shape saw blades MEM13015 Work safely and effectively in manufacturing and engineering FWPCOT3280 Replace saw blades

SCORM Compliant Package-SISXIND001 Work effectively in sport, fitness and recreation environments Ready for Sale aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.