Session Plan-RIIERR301E Respond to work site incidents ELICOS Resources aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCNSY206 Care for nursery plants AHCPCM204 Recognise plants AHCWHS201 Participate in work health and safety processes Elective units AHCCHM201 Apply chemicals under supervision AHCIRG221 Assist with pressurised irrigation operations AHCNSY205 Pot up plants AHCNSY208 Maintain indoor plants AHCPGD202 Prepare and maintain plant displays SIRRINV001 Receive and handle retail stock SIRXIND002 Organise and maintain the store environment SIRXSLS001 Sell to the retail customer AHCBIO203 Inspect and clean machinery

Units of competency CHCSOH013 Work with people experiencing or at risk of homelessness CHCSOH021 Work with clients within the social housing system CHCCCS004 Assess co-existing needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCARB211 Apply treatments to trees AHCARB212 Operate and maintain stump grinding machines AHCARB213 Perform ground-based rigging AHCARB214 Recognise trees AHCARB316 Perform pruning operations FWPCOT2236 Fall trees manually (basic) FWPCOT2237 Maintain chainsaws FWPCOT2239 Trim and cut felled trees FWPCOT3238 Operate a pole saw FWPHAR2206 Operate a mobile chipper/mulcher HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

implementing and maintaining an organisation’s WHS management system BSBWHS519 Lead the development and use of WHS risk management tools BSBWHS522 Manage WHS consultation and participation processes Elective units BSBWHS512 Contribute to managing work-related psychological health and safety Group A BSBWHS514 Manage WHS compliance of contractors Group A BSBWHS517 Contribute to managing a WHS information system Group A BSBCMM511 Communicate with influence Group B BSBSTR502 Facilitate continuous improvement Group B If you require RPL Kits with comprehensive benchmarking

Session Plan-RIIERR301E Respond to work site incidents ELICOS Resources aggressive or abusive customers SIRXCEG009Our session plan support trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these